Gerhard's Appliance
Customer Service Representative
Full Time • Glenside
Benefits:
- 401(k)
- Health insurance
- Paid time off
Customer Service Representative
Pay: $15.00–$20.00 per hour
Location: Glenside, PA (In-Person)
Schedule: Full-Time | Monday–Friday | Rotating shifts between 8:30 AM–6:00 PM (overtime as needed)
Location: Glenside, PA (In-Person)
Schedule: Full-Time | Monday–Friday | Rotating shifts between 8:30 AM–6:00 PM (overtime as needed)
Job Description
We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution.
The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones.
Responsibilities
- Handle high-volume inbound calls and emails professionally
- Schedule appliance repairs, deliveries, and installations
- De-escalate escalated customer issues using empathy and problem-solving
- Resolve complaints, service disruptions, and time-sensitive issues
- Communicate clearly with customers and set realistic expectations
- Collaborate with internal teams to resolve complex cases
- Document cases and resolutions accurately
- Identify recurring issues and suggest process improvements
Qualifications
- 1–3 years of customer service or call center experience
- Strong de-escalation and conflict-resolution skills
- Excellent verbal and written communication
- Ability to multitask in a fast-paced environment
- Comfortable navigating multiple systems; typing 60+ WPM
- Strong organizational and time-management skills
- Dependable, professional, and customer-focused
- Willingness to work occasional overtime
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- On-the-job training
- Opportunities for growth
Compensation: $15.00 - $20.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Apply here.
Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)